An editorial style guide is a must have for every Web content project. You just can't avoid making, and documenting, decisions about word usage if you want to have any kind of consistency in your content. Even when I am the only person writing content, I forget what I've decided and have to spend time going back through what I've written to see how I used certain terms. Plus, you must get sign-off from the client.
The first three editorial decisions that I ask the client about are always:
- What do we call this thing we are working on? A website, Web site, or Website?
- How do we refer to this particular website? At UPS we have a constant argument about UPS.com vs. ups.com.
- Do we, or don't we use the serial comma.
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