Tuesday, January 22, 2008

Will our current writers and editors “get” the new CMS?

I get this question all the time from others in the process of implementing or selecting a web content management system. Honestly, the answer is maybe half will. The other half will either hate it so much they move on to something else, or just not get the idea at all. When we were rebuilding our big corporate site using the new WCMS, we probably went through 30 or so contract writers and editors. Only about 15 really, really came to understand it.

Until there is a clear winner and standardization for web content management systems (similar to MS Word in the word processing market) training will continue to be a huge problem for those who need occasional content developers to help during crunch time. The learning curve for our complex system is so long that bringing in contractors is often not an option.

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